FREE UK DELIVERY ON ORDERS OVER £75 PLUS FREE AND EASY RETURNS

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Shipping and Returns

Christmas 2021 - Extended Returns

We want you to shop with confidence. So we're extending our usual 30 day no fuss returns policy for all items purchased from 1st November. You'll be able to return your items up until the 31st of January 2022 for a full refund.

If you're in the UK, returns are completely free. You'll find our free returns portal below. If you've oversees, read on to find our simple returns instructions.

Shipping Times with Royal Mail in the UK and Internationally

We aim to ship all orders the same day they are placed. Orders placed after 2pm may need to be shipped the following working day. This excludes any limited editions or custom prints, or those from the Chris Auld Collection, which may take up to 7 days to produce.

UK Delivery 

  • Free Royal Mail 2nd Class delivery on orders over £75.00 or £3.35 on orders of £74.99 or less.
  • DPD next working day delivery for £5.50
  • Free DPD next working day delivery on orders over £125.
  • Further options are available based on the order value. Details will be provided in the checkout.

All next day orders must be placed before 12.30pm, for same day despatch. All orders placed after 12.30pm may be processed and despatched the next working day. 

Please note we do not currently offer a Saturday or Sunday delivery. A DPD Next Day Delivery order placed on a Friday will be delivered on a Monday.

FREE UK RETURNS

NEW from Monday 17th May, we now offer a free, easy and fast way to return any unwanted items. We have partnered with Collect+ to offer simple, free returns.

We will ask that you return the item to us, in an unworn, unused condition, in its original packaging and with all tags attached. Once we've received your return, we'll process your refund within 48 hours of receipt. Please return items to us within 30 days of receiving your order.

To process a free return, simply CLICK HERE to launch our UK Returns Portal.

UK Exchanges 

We can now also offer exchanges on all UK orders. To arrange an exchange, please follow the link above to our Returns Portal, and follow the instructions, selecting Exchange as your preference. Make sure to tell us which product / size / colour you would like to swap to.

Please note, we cannot guarantee the availability of every product in every size. If we do not have the specific product in the correct size or colour, you will be contacted and offered another option, or a refund. 

International Shipping and Returns

DUTIES AND TAXES

We are pleased to announce that all International orders are processed via our new international Fulfilment partner, Global-E. 

Global-E provide localised currencies, payment methods and shipping options to help us off a better and more localised service to our customers.

If customs charges or local import duties are payable, there will be an option to pay these through Global-E at the checkout. These charges are the buyer's responsibility, regardless of whether they are paid at the checkout or on delivery.

The payment of local duties, taxes and brokerage fees are the responsibility of the customer. If you do not know how much (if any) import tax you may need to pay, please check with your local customs authority before completing your purchase. Please note that clearing customs may introduce delays to the delivery of your order.

If your goods are undeliverable or refused for any reason, and are returned back to us, we reserve the right to reclaim from you any associated costs that may be charged to us. If you decide to return your item(s), please note that applicable Taxes & Duties are non-refundable.

It is a legal requirement that we declare the full transaction value of the contents of all packages.

EU Customs Duties

Due to the new UK-Europe relationship following Brexit, customs duties and VAT may be payable by customers in Europe. We are pleased to say that if your order has duties or fees applicable, these will be shown in the checkout, and will be included in your order, so there are no other charges on delivery. 

Non EU Customs Duties

Orders to countries outside Europe have to pass through customs in each country. Customs charges and duties may be charged to you, the customer. When ordering from Band of Climbers, any applicable customs charges will be displayed, giving you the option to pay them in advance.  

Germany, Belgium, Czech Republic and the Netherlands

  • Free Tracked Shipping on all orders over £80
  • Standard untracked shipping on orders under £80 is £5.95
  • Further options available in the checkout

Spain, France, Italy, Austria, Denmark, Poland, Portugal, Hungary, Lithuania, Luxembourg, Romania, Slovakia, Slovenia

  • Free Tracked Shipping on all orders over £85
  • Standard untracked shipping on orders under £85 is £5.95
  • Further options available in the checkout

 Norway and Finland

  • Free Standard Shipping on all orders over £90
  • Standard Shipping for orders under £85 is £6.50
  • Further options are available in the checkout

Rest of Europe

  • Free Standard Shipping (6-8 days) on all orders over £90
  • Standard Shipping (6-8 days) for orders under £90 - £5.95
  • Further options are available in the checkout

USA and Canada

  • Free Standard Shipping on orders over £100
  • Free DHL Express Shipping on orders over £125
  • For orders below £100, Standard 10 - 15 day shipping is £7.50, or DHL Express for £9.95.
  • Further options available in the checkout

Australia, New Zealand and Asia

  • Free Standard Tracked Shipping (10-15 days) on all orders over £100
  • £8.95 Standard Shipping (10-15 days) for orders under £100
  • £12.95 DHL Express (2-3 days) for orders under £100
  • Free DHL Express Shipping on orders over £150
  • Further options are available in the checkout

South America

  • Free DHL Express Shipping (2-3 days) on orders over £160
  • £13.95 DHL Express (2-3 days) for orders under £160

International Returns

International customers have 30 days from the date of receipt of their order to return any items to us.  All parcels sent to us must be marked as 'RETURNED ITEM'. You must also include a printed copy of your order confirmation email. This ensures that there are no customs charges incurred. If you do not do this and we are charged by UK Customs, we will pass on the customs charge to you. 

For all customers outside the UK, please return your items to:

Band of Climbers 
Unit 33 Bellingham Drive
North Tyne Industrial Estate
Benton
Newcastle upon Tyne
NE12 9SZ
United Kingdom

We will ask that you return the item to us, in an unworn, unused condition, in its original packaging and with all tags attached. Once we've received your return, we'll process your refund. Please return items to us within 30 days of receiving your order. At this time, customers are responsible for the returns shipping cost.


International Exchanges

Due to current stock levels we cannot offer exchanges. So to replace any item that you do not require, simply return it to us for a refund, and place a new order for any replacement items. This means you can be sure the product you would like is in stock, at the price you want, and in the style you need. It is also the fastest way to get your new products. 

In order to return an item, please use the returns instructions above.

For any help with returns, please contact us via help@bandofclimbers.com

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